According to HCareers CEO Ron Mitchell, African Americans are 20 percent more likely to have an interest in working in the industry and Latinos, 10 percent more likely. “It’s an organizational imperative for hospitality to embrace diversity,” he said, speaking on the panel Redefining Today’s Hospitality Workforce and Cultivating Tomorrow’s Team. “In hospitality, guests want diversity in their experience and we’re a service industry. The hospitality businesses that are the first to deliver on that demand will make a lot of money.”
The 5 Star Promise
Preventing human trafficking
According to Diana Verde Nieto, co-founder and CEO of Positive Luxury, “Millennials are twice as likely to support brands with strong management of environmental and social issues, and expect brands to not only manage their impact but communicate it.”
Let’s look at a few facts about this generation:
We often plan events locally, but the hospitality industry needs to start thinking internationally.
Events and meetings no longer have to be local — international venues are hungry for more group sales, and attendees are more willing to travel than ever.
Properties in major cities will start expanding their comp sets overseas. Events that clung to first-tier cities like New York, L.A., Berlin, and Hong Kong in the past are now cozying up to new markets.