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HOSP1001: Orientation to the Hospitality Industry (Buckley): Gaming and Casino Hotels

Key Players in Industry



  • There are many opportunities in resort casinos for someone who has completed bartending school.
  • Casinos typically look for someone with previous bartending experience and knowledge of state liquor laws, including shut-off procedures and refusal of service.

Cage Cashiers

  • These employees are responsible for controlling and accounting the transactions of the main bank, chip bank, check bank, and cage windows.
  • Some prior cash handling experience is required.

Cooks and Sous Chefs

  • With such a variety of food options in resort casinos, ranging from pricey restaurants to familiar chains and cafeterias, there is a great demand for cooks of all experience levels. 
  • Specific duties vary, however full knowledge of basic food preparation and a year of experience in a high-volume hospitality related food and beverage operation are necessary.

Gaming Dealers

  • To become a gaming dealer, you must be knowledgeable about the rules of a variety of games. Dealers' job duties can include operating games by dispensing the correct numbers of cards or blocks, comparing the house's hand against players' hands, and paying off or collecting money or chips from players.

Gaming Managers

  • Gaming managers oversee the casino's gaming operations on a larger level. Responsibilities include formulating the casino's gaming policies for the areas they direct.

Gaming Supervisors

  • These floor employees, also referred to as pit bosses, supervise gaming tables and casino staff in an assigned area of the floor. They also specialize in customer service on the floor, hearing and resolving patron complaints, explaining house rules, and possibly planning and organizing activities on the floor.


  • With so much gaming equipment in a casino, a vital part of day-to-day operations is maintenance. The duties of a locksmith could include repairing the electronic, manual, or revolving doors and frames; installing new safes; and overseeing care of gaming table and slot machine locks.

Sales Consultants

  • Casinos are always in need of experienced staff to service their luxury shops.
  • These positions require previous experience selling luxury products and brands, preferably in a fast-paced luxury retail environment. 

Slot Technicians

  • A background in electronic repair is necessary to land a job fixing the thousands of slot machines that can be found in a typical resort casino.
  • Slot technicians are responsible for testing, repairing, and maintaining the machines. The job can also be stressful, when its necessary to repair a machine on a bustling casino floor.

Surveillance Officers

  • Using audio and video equipment, they monitor the casino floor from an observation room, looking for cheating or theft and making sure the casino is in compliance with laws and regulations.


History of Gaming

Gambling in the United States

  • Games like Roulette and Vingt-et-un (Blackjack) arrived in the US with early settlers from France.

  •  Steam boats on the Mississippi became the venue of gambling for wealthy farmers and traders.

  • A version of poker, having originated in 17th century Persia, was being played in New Orleans in 1829.

  • The first gambling machine was developed by Sittman and Pitt in New York, and around the same time the Liberty Bell machine was invented by Charles Fey in San Francisco.
  • The first video slot was invented in 1976, which paved the way for the online video slots that followed.

Online Gambling

  • In 1994, Antigua and Barbuda passed the Free Trade & Processing Act, allowing licenses to be granted to organizations applying to open online casinos.
  • Before online casinos, the first fully functional gambling software was developed by Microgaming (one of the largest casino and slot game developers in the world today), an Isle of Man-based software company. This was secured with software developed by CryptoLogic, an online security software company. Safe transactions became viable and led to the first online casinos in 1994.
  • 1996 saw the establishment of the Kahnawake Gaming Commission, which regulated online gaming activity from the Mohawk Territory of Kahnawake and issues gaming licenses to many of the world’s online casinos and poker rooms. This is an attempt to keep the operations of licensed online gambling organizations fair and transparent.
  • Multiplayer online gambling was introduced in 1999.
  • The first live dealer casinos appeared in 2003 courtesy of Playtech, which created a hybrid of ‘brick and mortar casinos’ and the virtual world.

Mobile Gambling

  • Technological advances have attracted a new generation of players. Evidence suggests that internet users are using their desktops less and are more inclined to use handheld devices. The same can be said of those who enjoy online gambling and enjoy playing their favorite games whilst on the move. The top gambling sites have recognized this shift in usage and now there are many more opportunities for mobile online gambling.
  • Mobile devices are preferred by players for their convenience, players have immediate access to betting options, and online gambling and social networks are on the same mobile platforms, as operators recognize the growing interaction between the social network and gambling.