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Service Failures in Restaurants
Young, Namkung and Soocheong Jang."Service Failures in Restaurants: Which Stage of Service Failure Is the Most Critical" Cornell Hospitality Quarterly 51 (August 2010): 323-343.
Hospitality & Tourism Complete
Many full-text articles covering Baking & Culinary Arts, Business Travel, Event Management, Food & Beverage, Gaming & Casinos, Hospitality Law, Hotel Management, Leisure Studies, Market Trends, Meetings, Menu Planning, Restaurants, and more.
Hospitality and Tourism (Gale OneFile). Formerly Hospitality, Tourism and Leisure Collection (Gale)
Selective full-text articles from over 500 journals covering various aspects of the hospitality industry such as cruise lines, hotels & motels, resorts, restaurants & menu planning, travel & tourism, and leisure activities.
SAGE Journals Online
Full-text articles from journals in fields such as business, textiles, criminal justice, cultural studies, education, food science, literature, sports, and hospitality.